Job Title

We are looking for a proactive and customer-focused Customer Success Manager to join our growing team. This role combines customer lifecycle management with data-driven engagement strategies to improve adoption, retention, and overall customer experience.If you thrive in a fast-paced SaaS environment and enjoy leveraging analytics and digital engagement tools to build strong client relationships, this role is for you.Role OverviewAs a Customer Success Manager, you will own the customer journey from onboarding to renewal. You will leverage product analytics, customer insights, and digital communication strategies to drive adoption, engagement, and long-term retention.You will collaborate closely with Sales, Technical, Marketing, Operations, and Finance teams to ensure a seamless and high-value customer experience. Your goal is to maximize customer satisfaction, retention, and account growth using data-driven insights and digital engagement strategies.Key ResponsibilitiesServe as the primary point of contact throughout the customer lifecycleManage end-to-end onboarding and account activationDrive product adoption and ensure customers achieve measurable valueUse tools like Mixpanel to analyze user behavior, engagement trends, and product usageIdentify at-risk accounts through data insights and implement retention strategiesPlan and execute digital engagement initiatives (email campaigns, lifecycle communication, feature adoption campaigns)Use tools like Mailchimp to manage customer outreach and engagement programsCoordinate with internal teams for timely issue resolution and service deliveryTrack renewals, upselling opportunities, and account growthMaintain CRM records and prepare reports on customer health, engagement, and retention metricsDemonstrate strong ownership and accountability for assigned accountsPreferred Candidate Profile2–3 years of experience in the SaaS / IT industryExperience with product analytics tools such as Mixpanel (or similar platforms)Strong understanding of digital marketing and customer lifecycle engagementExperience using email marketing tools (Mailchimp or similar)Strong communication and relationship management skillsAnalytical mindset with attention to detailAbility to manage multiple accounts and prioritize effectivelyCustomer-centric approach focused on retention, engagement, and growth