Job Title

Job Purpose: The EXIM Documentation is responsible for managing the preparation, verification, and submission of all documentation related to export-import operations, ensuring accuracy, compliance, and timely delivery. The role also supervises documentation staff, supports smooth cargo flow, and ensures regulatory adherence in line with international trade requirements.Key Responsibilities: Documentation ManagementOversee preparation and issuance of export Bills of Lading, shipping instructions, cargo manifests, and import delivery orders.Verify accuracy of EXIM documentation to avoid errors, disputes, or delays.Ensure timely filing of documents with customs, port authorities, and relevant stakeholders.Compliance & Regulatory AdherenceEnsure documentation complies with EXIM trade regulations, customs laws, and international shipping standards.Monitor regulatory changes affecting export-import documentation.Maintain audit-ready records of all EXIM documents.Operational CoordinationCollaborate with operations, customer service, and commercial teams for smooth documentation flow.Liaise with port authorities, shipping lines, depots, and customs brokers to resolve discrepancies.Support vessel planning and cargo readiness through proper documentation.Customer Service SupportAddress customer queries regarding EXIM documentation requirements.Provide proactive updates on documentation status and ensure smooth customer handovers.Resolve documentation-related disputes or exceptions promptly.Team LeadershipSupervise and mentor documentation executives handling EXIM processes.Allocate workloads and monitor team performance against accuracy and timeliness targets.Train staff on regulatory requirements, digital tools, and process improvement.Key Performance Indicators: Accuracy and timeliness of EXIM documentation.Compliance with customs, port, and trade regulations.Reduction in documentation-related disputes or penalties.Customer satisfaction with documentation support.Efficiency improvements in documentation processing.Qualifications and Experience: Bachelor’s degree in Logistics, Shipping, International Trade, or Business Administration.4–7 years of documentation experience, with at least 3–5 in export-import operations.Strong knowledge of EXIM trade regulations, customs requirements, and international shipping practices.Experience with ERP/shipping documentation systems (SAP, Cargo Wise, INTTRA, etc.).Supervisory/team leadership experience preferred.