About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Key Responsibilities:Salesforce Administration & Configuration:Manage daily Salesforce operations including user setup, profiles, permission sets, role hierarchy, and license assignments.Configure and maintain Flows, dynamic layouts, record types, approval processes, dashboards, and reports.Build, customize, and support standard and custom objects (Accounts, Contacts, Leads, Opportunities, etc.).Troubleshoot system issues and implement practical, scalable solutions.Maintain data accuracy and support integrations between Salesforce and external systems or platforms.Release Management & DevOps (Copado / GitLab):Support Salesforce release cycles using Copado, including preparing user stories, performing commits, and executing deployments.Configure, maintain, and optimize Copado pipelines and deployment jobs.Assist in planning and delivering metadata and code deployments across Dev, UAT, and Production environments.Apply CI/CD best practices, including test automation readiness, static code checks, and version control using GitLab branching strategies.Ensure deployment quality through testing, validation, and documentation.Cross-Functional Collaboration:Work closely with developers, QA, and business stakeholders to coordinate releases and platform enhancements.Translate business requirements into technical Salesforce configurations with minimal supervision.Provide user support, answer platform-related questions, and assist with training or documentation as needed.Agile Delivery & Continuous Improvement:Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.Validate and approve system changes before deployment to ensure functionality and stability.Identify opportunities for automation, process improvements, and system optimization.Minimum Qualifications:Bachelor’s degree in business, Computer Information Systems or related field4+ years of Salesforce Administrator experience with Sales Cloud and/or Service Cloud.Salesforce Certified Administrator (required).Experience with Copado and GitLab or comparable DevOps/release management tools.Strong understanding of Salesforce Flow and other declarative automation tools.Familiarity with basic development concepts (Apex, SOQL) is helpful but not required.Strong communication skills and proven ability to work cross-functionally.Behavioral Competencies:Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.Inquisitive to understand customer and business expectations while creating value addition on technical solutions.Preferred Qualifications:Additional Salesforce certifications (Advanced Administrator, Admin Super Set) are a plus.Functional knowledge of the airline business or airline IT processes; B2B Partnerships (Agency and Corporate Travel Management) relationships.
Job Title
Senior Salesforce Administrator [T500-24229]