Who We Are:Dräger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.About the job:Role: Customer Support ExecutiveLocation: Goregaon, Mumbai (HO)Department: Service – Customer SupportKey Responsibilities:Handle customer calls/messages and create service orders in SAP/CRMCoordinate installation service orders and verify warranty/POS detailsAssign service calls, follow up with technicians, and ensure TAT closurePrepare customer invoices and share monthly MIS/AR reportsCreate spare part quotations, follow up on orders, and ensure timely deliveryTrack outstanding payments and coordinate with Finance for adjustmentsShare customer feedback links, analyze survey results, and prepare reportsRequirements:Diploma/Graduate3–5 years’ experience in SAP/CRM-based customer serviceGood communication skills (English & Hindi)Strong MS Office, coordination, and problem‑solving skillsWhy Join Us?Inclusive and diverse workplace culture.Professional growth and development opportunities.Flexible work arrangements and supportive policies.Equal Opportunity Employer StatementDraeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.Application ProcessInterested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to We look forward to welcoming diverse talent to our team! Apply now and be part of a team that’s engineering life-saving technology.
Job Title
Customer Support Executive