Job Title

HCLTech is Hiring for Email & Chat Support!Interested candidates can walk in for an interviewDates: 11th & 12th March 2026Timing: 10:00 AM - 1:00 PMWalk-In Address: No. A 8 & 9, Sector 60, Noida - 201301Work Location: GurugramContact Persons: Navya/KashishPlease carry:2 Updated Resume1 Passport size1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)Freshers are not eligibleType of Requirement:-E-Mail Support (Excellent Written & Verbal Communication is a must)Required Qualification:- Graduate / Post Graduate in any stream.Job Discription :Real-Time Response: Provide rapid, high-quality responses to Sales queries regarding CRM navigation and deal process support within a chat interface.Multi-Thread Management: Efficiently manage multiple chat threads while maintaining high accuracy and professional /"chat etiquette./"Policy Compliance: Ensure guidance is given in real-time compliance with internal policies and processes.CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash accuracy. Core ResponsibilitiesReview and validate contract request intake form from Sales including validating customer information and existing contract information in CRM systemCreate sales opportunities in the Looker CRM systemPrepare, review and deliver quotes based on Sales-provided requests Create bespoke contract packages from standard componentsIdentify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual packageValidate customer-signed documents and submit for bookingProvide input and assistance to the Order Management team with respect to the booking and provisioning processEnsure compliance with work instructions and absolute compliance with corporate, legal, and SEC guidelines including ethical and financial rulesEscalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targetsRespond and action in a timely professional manner any escalations receivedMust have:Graduate of any 4 year degree; ideally Business, Finance or Marketing Skill RequirementsSelf-starter with ability to independently identify action items required in any given situation (high-level critical thinking)Customer service mind-setStrong analytical and problem solving skilsAbility to translate complex legal and procedural concepts into clear, concise /"chat-friendly/" explanations without losing technical accuracy. Excelent written and verbal communication skils, facilitating clear and open communication at al levels of the organizationAble to handle pressure and wiling to do extended hours when necessaryPrevious experience providing support in a high-volume live-chat environment is a significant plus.HCLTech does not charge any fees or require any form of payment from candidates at any stage of the recruitment process