Job Title

Job Title: CRM Executive – Collections & After SalesLocation: Gurgaon / Sector 48 | Experience: 1 to 2 YearsAbout the Company – BookMyAssetsProject Name – Dholera (Gujarat)BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.Role SummaryThe role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain strong customer communication, and support smooth post-sales engagement.Key ResponsibilitiesCollections (Primary Responsibility – 70%)• Follow up with customers for pending payments and installment collections• Send payment reminders through calls, emails, and WhatsApp• Maintain collection reports and payment tracking records• Coordinate with accounts and sales teams for payment confirmations• Resolve basic customer queries related to payment schedulesCRM & After Sales (Secondary Responsibility – 30%)• Send receipts, welcome letters, and confirmation emails• Maintain and update customer data in CRM systems• Share birthday wishes, festive greetings, and engagement mails• Assist in basic email creatives using CanvaSkills Required• Graduate with 1–2 years experience in collections, CRM, or customer coordination• Strong follow-up and communication skills• Comfortable with email drafting, calling customers, and payment reminders• Basic knowledge of CRM tools and Canva• Detail-oriented and customer-focusedAdditional Details• Immediate joiner preferred• Workplace: Onsite Role, 6 days working (Monday to Saturday)• Office Timing: 10:00 AM to 7:00 PM• Salary: Up to ₹35,000• Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs• Interview Process: Face-to-Face Interview (No Virtual Interview)