Job Title

Organization Background:The Endpoint Engineering Services team manages all the client endpoints across our enterprise: Windows and Apple desktops, laptops, iPhones, and iPads. We are responsible for ensuring that endpoints and their software are up to date with the latest approved OS version, patched, application delivery is maintained, and overall health is maintained. We ensure a seamless experience for caregivers through a centralized tool that automates many of these transactions.What will you be responsible for?Configuring security patching and policy updates for iPhones, iPads, and Androids through Microsoft IntuneAgent installation, remediation, and monitoring of coverageEnsuring mobile client devices are up to date with the latest version of security patches and policiesMonitor, report out, and define corrective steps to drive mobile client devices to check in timely.Perform remote tasks such as device sync, passcode reset, wipe, reboot, and activation lock bypass using Intune console.Configure and deploy App Protection Policies (APP) and Mobile Application Management (MAM) settings.Troubleshoot device compliance issues, application deployment failures, and enrollment errorsSetting up new and retiring old software for mobile client devicesDeploying software through Microsoft IntuneCreate/manage Entra ID directory groupsDemonstrating an engineering mindset and automating operations tasks using scripting languages such as PowerShell, Bash, and PythonDocumenting and sharing operating processes and proceduresCreate data visualizations within Power BI for internal and external needsWhat would your day look like?Administering Microsoft IntuneTriage and manage Requests, Incidents, and Project work through ServiceNow and Azure DevOps (ADO)Deploying security policies/software through Microsoft IntuneConfigure/schedule client laptop security patchingWrite scripts for reporting and operational automationMonitor, report out to management various security patching-related KPI and prepare and execute corrective action plans to meet KPIsWho are we looking for?Minimum 3-5 years of experience in Microsoft Intune mobile device management.Experience with large deployments that have a lot of varietyExperience with: PowerShell, SQL, Power BI, and APIsAbility to troubleshoot technical problems, demonstrate problem-solvingAbility to effectively communicate and excellent interpersonal skillsExperience working in Agile/sprints in a global team setupBachelor’s degree in computer science, Business Management, or ISStrong understanding of identity and access management (e.g., Entra ID, Active Directory)