Job Title: Student Success ManagerDepartment: Student Welfare Location: University CampusReports To: Dean Student Welfare / Academic DeanJob OverviewThe Student Success Manager is responsible for ensuring a positive academic and personal experience for students throughout their university journey. The role focuses on student engagement, retention, academic support, and overall student satisfaction by coordinating with faculty, administration, and support services.Key Responsibilities1. Student Engagement & SupportAct as the primary point of contact for student concerns and queries.Guide students regarding academic progress, university policies, and campus resources.Develop initiatives to improve student engagement and participation.2. Student Retention & SuccessMonitor student performance, attendance, and overall progress.Identify at-risk students and provide support strategies or counselling referrals.Implement retention programs to reduce dropout rates.3. Academic CoordinationWork closely with faculty to track student academic progress.Support students with course planning, academic challenges, and skill development.4. Student Experience ManagementEnsure a smooth onboarding and orientation process for new students.Organize workshops, mentoring sessions, and student development activities.Handle feedback and improve student services.5. Data Tracking & ReportingMaintain records related to student performance, attendance, and engagement.Prepare reports on student success metrics and improvement initiatives.6. CollaborationCoordinate with departments such as admissions, academics, career services, and counselling.Support career readiness programs, internships, and placement initiatives.Required QualificationsBachelor’s or Master’s degree in Education, Management, Psychology, or related field.2–5 years of experience in student services, academic advising, counselling, or education management.Skills & CompetenciesStrong communication and interpersonal skillsStudent counselling and mentoring abilityProblem-solving and conflict resolutionOrganizational and multitasking skillsData analysis and reportingEmpathy and student-centric approachPreferred ExperienceExperience working in higher education institutions or universities.Familiarity with student information systems and academic management platforms.
Job Title
Student Success Manager