Job Title

Reservations & Guest Experience Executive (Luxury Retreat)Location: Gurgaon – Spectra OfficeRole OverviewYou will manage all guest enquiries for our boutique retreat properties, speaking with guests on phone, WhatsApp, and email to guide them from enquiry to confirmed booking.Guests enquire for experiences ranging from ₹3,000 dining bookings to ₹90,000+ private celebrations and stays, so the role requires excellent communication and the ability to confidently explain experiences and convert enquiries into bookings.Key ResponsibilitiesReservation HandlingHandle all inbound phone enquiriesRespond to WhatsApp, email, and website queriesProvide clear information on rooms, experiences, and celebrationsConvert enquiries into confirmed reservationsGuest CommunicationSpeak professionally with domestic and international guestsUnderstand guest needs and recommend the right experienceHandle queries about intimate weddings, dinners, sundowners, and staysBooking ManagementMaintain reservation records and guest detailsCoordinate bookings with the property teamSend confirmations and follow-upsSales & ConversionGuide guests through pricing optionsUpsell relevant experiences (private dinner, celebrations, retreats)Follow up on warm enquiries to increase conversionIdeal CandidateExcellent spoken English and HindiComfortable speaking on phone for long periodsHospitality, luxury travel, or reservations experience preferredConfident handling enquiries with budgets ranging ₹3K – ₹90K+Organized and comfortable with WhatsApp, email, and spreadsheetsGood Backgrounds to TargetCandidates from:Boutique hotelsLuxury homestaysWedding planning companiesTravel consultantsFront office / reservations executivesSalary Range (Gurgaon Market)₹30,000 – ₹55,000 per month depending on experienceIncentives for confirmed bookings