Job Title

We are looking for a Customer Support / Patient Support Executive who is passionate about helping patients/cutomers and delivering excellent service. The role involves assisting patients with inquiries, coordinating healthcare providers, and internal teams to ensure patients receive timely information, assistance, and a positive service experience. Key Responsibilities Serve as the primary point of contact for patients and address their concerns, questions, and service requests. Handle patient complaints with empathy and escalate complex issues when necessary. Respond to patient and customer inquiries via phone, email, and chat in a professional and empathetic manner. Assist patients with order placement, delivery status, service requests, and general information. Coordinate with internal teams such as logistics, operations, and pharmacy to ensure timely service. Maintain accurate records of customer interactions and transactions in CRM systems. Provide clear guidance to patients regarding products, services, and processes. Ensure a high level of customer satisfaction and service quality. Follow company policies and maintain confidentiality of patient information. Qualifications Bachelor’s degree in any discipline. 1–3 years of experience in customer support, patient support, or call center roles (healthcare experience preferred). Strong communication skills in English and regional languages. Good problem-solving and interpersonal skills. Basic computer proficiency and familiarity with CRM tools. Ability to handle multiple tasks and work in a fast-paced environment. Preferred Skills Experience in healthcare, pharmacy, or medical logistics. Multilingual communication abilities. Strong empathy and patient-centric approach.