Job Title

Project Description:We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization in India with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for a strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.Responsibilities:You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in India, actively supporting new business growth.Identifying customer needs and overseeing service delivery within the business contextRecruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.Liaise with project teams up to 50 people, and internal/external stakeholders, with possibility of further growthLeadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching, and team/project performanceProviding daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goalsEnsuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.Working closely with Luxoft Customer Success Manager to achieve project's business goalsMonitoring and measuring the mood of team members and ensuring effective supportMandatory Skills Description:Previous experience working as as Project Manager, Resource Manager, or on a similar role related to staff and client management (5+ years)Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing / offshore setupAbility to efficiently and effectively communicate with team members, customer representatives, senior managementPro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skillsDelivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulatedUnderstanding of SDLCHands on Vendor / Client management experienceNice-to-Have Skills Description:Experience in working in finance, banking or telecom area is highly desirableAI literacy, prompt engineering, habit of using corporate AI tools (i.e. Copilots) while maintaining Ethical AI guardrails