Job Title: Technical Support Engineer – Network & InfrastructureCompany: HCES Location: Hyderabad, Telangana, India (On-site)Industry: Healthcare Technology / Medical ImagingEmployment Type: Full-TimeExperience: 4–6 YearsCTC: ₹6 LPA (₹50,000/month)Role OverviewWe are looking for a skilled and proactive Technical Support Engineer to join our growing team in Hyderabad. You will be responsible for designing, managing, and securing the network infrastructure that drives our radiology and healthcare IT systems. This is a high-impact role where your work directly supports life-critical medical workflows.Key ResponsibilitiesDesign, implement, and manage secure, scalable, and reliable network infrastructure for healthcare environmentsConfigure and maintain network hardware including routers, switches, firewalls, and serversMonitor network performance proactively and execute upgrades to ensure optimal uptime and speedImplement and maintain network security measures including firewalls, VPNs, and intrusion detection systems (IDS/IPS)Collaborate with DevOps teams for streamlined CI/CD pipelines and network performance optimizationProvide Level 2/3 technical support and training to internal teams on network best practicesDevelop and maintain comprehensive documentation of network configurations, SOPs, and incident reportsManage NOC operations and respond to network alerts and incidents within defined SLAsRequired SkillsProficient in DevOps methodologies and associated toolingStrong server administration experience in Linux and Windows Server environmentsHands-on experience with network protocols — BGP, OSPF, TCP/IP, DNS, DHCP, VLAN, MPLSWorking knowledge of VPN technologies (IPSec, SSL VPN, SD-WAN)Experience with network security tools — firewalls, IDS/IPS, NAC, SIEMFamiliarity with cloud platforms — AWS, Azure, or GCPStrong troubleshooting skills and ability to perform root cause analysisGood communication skills and ability to collaborate across cross-functional teamsQualificationsB.E./B.Tech or Graduate degree in Computer Science, Information Technology, or a related fieldCertification required: CCNA (Cisco Certified Network Associate), CompTIA Network+, or equivalentAdditional certifications preferred: CCNP, AWS Certified Networking, Azure Network EngineerWhy Join Us?Work at the intersection of healthcare and technology — a high-growth, mission-driven domainCollaborative and fast-paced engineering cultureOpportunities for learning and cloud & DevOps upskillingBe part of a team building infrastructure that directly impacts patient care
Job Title
Technical Support Engineer