Job Title

Key ResponsibilitiesHandle and manage a team of Sales executives.Drive performance on key KPIs: Quality, Productivity.Control attrition through engagement and timely interventions.Monitor and manage shrinkage (attendance, adherence, leaves).Provide real-time support, coaching, and call monitoring.Handle customer and process escalations effectively.Ensure strict adherence to SOPs, client guidelines, and company policies.Prepare and share daily/weekly performance reports.Coordinate with Quality, Training, and Operations teams.Note: - Real estate experience preferredSkills RequiredStrong team handling and leadership skills.Good understanding of BPO metrics (Attrition, Shrinkage).Excellent communication and problem-solving skills.Ability to work in a fast-paced night shift environment.Qualification & ExperienceGraduate in any discipline.1–3 years of experience as a Team Leader in BPO.Prior experience handling international clients preferred.APPLY NOW:9082873434HR MANASI