Job Title

OverviewThe HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.Responsibilities1. Talent Acquisition- Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.- Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.- Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.1. Employee Processes & Admin- Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.- Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure- Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.1. Digitization- Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes- Identify areas of opportunities that can be streamlined and elevated using digital tools.1. Compliance & Safety Support- Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.- Maintain confidential employee files, ensuring documentation compliance for audits.- Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.- Collaborate with Welfare Officer to drive on ground operational activities1. CoE led interventions- Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O- Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees - Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW- Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)- Organise and administer CoC training for frontline employees, new hires and third party employees- Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc.1. Plant Operations Support /HR Ops and Service delivery- Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry).- Participate in continuous improvement efforts to optimize HR and plant processes.- Work as an integral part in the BU HR Ops team projects deliverables- Act as a focal point for the accounts HR operations deliverables- Manage all the requested reporting repository for the accounts deliverables- Identify opportunities for process enhancement and digitization- Accountable for handling all accounts queries through the agreed SLAs and identified channels QualificationsKEY Skills- 1- 3 years of general professional experience in HR preferable in HR ops - Good customer enterface and focusing on employee experience excellence - Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity - Technical / Functional Skills & Knowledge of HR Tools and Interfaces - Proficient in Microsoft Office FUNCTIONAL COMPETENCIES- Well versed with statutory laws of the land. IR interface preferred.- Experience and understanding the nature of HR ops and service delivery - Process excellence knowledge and influencing skills - Working with many internal stakeholders - Demonstrated track record of strong service delivery - Project Management / Communication skills/Customer centricKEY Skills- 1- 3 years of general professional experience in HR preferable in HR ops - Good customer enterface and focusing on employee experience excellence - Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity - Technical / Functional Skills & Knowledge of HR Tools and Interfaces - Proficient in Microsoft Office FUNCTIONAL COMPETENCIES- Well versed with statutory laws of the land. IR interface preferred.- Experience and understanding the nature of HR ops and service delivery - Process excellence knowledge and influencing skills - Working with many internal stakeholders - Demonstrated track record of strong service delivery - Project Management / Communication skills/Customer centric1. Talent Acquisition- Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.- Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.- Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.1. Employee Processes & Admin- Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.- Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure- Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.1. Digitization- Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes- Identify areas of opportunities that can be streamlined and elevated using digital tools.1. Compliance & Safety Support- Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.- Maintain confidential employee files, ensuring documentation compliance for audits.- Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.- Collaborate with Welfare Officer to drive on ground operational activities1. CoE led interventions- Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O- Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees - Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW- Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)- Organise and administer CoC training for frontline employees, new hires and third party employees- Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc.1. Plant Operations Support /HR Ops and Service delivery- Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry).- Participate in continuous improvement efforts to optimize HR and plant processes.- Work as an integral part in the BU HR Ops team projects deliverables- Act as a focal point for the accounts HR operations deliverables- Manage all the requested reporting repository for the accounts deliverables- Identify opportunities for process enhancement and digitization- Accountable for handling all accounts queries through the agreed SLAs and identified channels