Job Title

Will be responsible for defining and improving user access standards, procedures and interactions with customers and support resources. The User Access Manager also reviews best practices, standards, and workflows to ensure consistency and standard operations.ResponsibilitiesThe User Access Manager identifies and understands prevalent user access issues based on trend analysis and root cause analysis, and participates in efforts to improve operational excellence.This position is responsible for the management of the Access Coordinator resources within a regional service desk. This includes after-hours and weekend support responsibility.Provides Business leadership with education and guidance on access management policies and procedures and enterprise tools.Partners with Human Resources leadership to define and monitor process flows.Maximizes utilization of UIP (User Identity Portal) and other enterprise tools.Responsible for access management component of all local, division and enterprise projects.Serves on facility and division security committees.Leverages and applies department best practices, standards, and workflows created in conjunction with other regional user access managers to ensure consistency and standard user access processes across all IT&S division services.Leads efforts to improve processes and procedures.Defines and improves user access operational procedures and interactions with customers and support resources.Communicates user access processes, guidelines, and standards.Leads root cause analysis; understands the outcomes of root cause analysis for user access incidents and requests.Coordinates improvement efforts; Follows-up and follows through to ensure that operating changes result in expected improvements; reports on results of implemented improvements.Develops user access strategies for new division-specific products being implemented.Ensures provision of after-hours and on-call support, as needed.Creates an environment that encourages information sharing, team-based solutions, cross-training, to ensure effectiveness, efficiency and service excellence.Develops benchmark measures for user access performance and establishes annual user access team objectives.Meets with corporate, division and facility-level leadership teams, as needed, relating to new user access initiatives or issues.