Key Responsibilities1. Client Relationship ManagementServe as the primary point of contact for key clients and maintain strong long-term relationships.Understand client objectives, brand guidelines, and marketing goals to deliver impactful event solutions.Lead client meetings, presentations, and project discussions.Anticipate client needs and proactively recommend ideas, solutions, and improvements.2. Project & Event ManagementOversee end-to-end planning and execution of events, conferences, launches, and experiential campaigns.Coordinate with internal teams including creative, production, operations, and vendors to ensure seamless delivery.Develop project timelines, work plans, and execution schedules.Ensure events are delivered on time, within scope, and within budget.3. Strategy & Concept DevelopmentWork closely with the creative and strategy teams to develop event concepts and proposals aligned with client objectives.Contribute to brainstorming and ideation for pitches and new projects.Ensure the final concept and execution reflect the client’s brand identity and messaging.4. Budgeting & Financial ManagementPrepare and manage event budgets and cost estimates.Monitor project profitability and ensure financial discipline.Manage client approvals, quotations, invoicing, and cost reconciliation.5. Vendor & Production CoordinationEnsure quality control of deliverables and production outputs.Oversee event set-ups and execution at the venue when required.6. Team Leadership & CoordinationGuide and mentor junior client servicing team members.Allocate projects and ensure effective collaboration between departments.Maintain clear internal communication to ensure smooth project flow.7. Business Development SupportIdentify opportunities to grow existing accounts and increase revenue.Support new business pitches, proposals, and presentations.Build relationships with potential clients and partners.Key Skills & CompetenciesStrong client relationship and stakeholder managementExcellent communication and presentation skillsAbility to manage multiple projects simultaneouslyStrong budgeting and negotiation skillsProblem-solving mindset and ability to handle high-pressure event environmentsStrong coordination and organizational abilitiesUnderstanding of event production and experiential marketingExperience & Qualifications8–12 years of experience in event management, experiential marketing, or brand activationsProven experience managing corporate events, large-scale events and key client accountsBachelor’s degree in Marketing, Communications, Event Management, or related field (preferred)
Job Title
Senior Manager Client Servicing