Job Title

Front Office Manager (General Manager – Z Hotels)Zolo | Z HotelsOwn the numbers. Enforce the standards. Lead from the front.Why this role existsZ Hotels is expanding across markets.As we scale, each property cannot operate as a managed building. It must operate as a disciplined business unit.Revenue, cost, guest experience, standards, people, reputation — all converge at the hotel level.Growth without property-level business ownership creates volatility.Growth with disciplined General Managers creates predictability.This role exists to ensure that each hotel operates as a commercially sharp, operationally disciplined, reputation-conscious business — not just an occupied asset.Your mandate is clear:Deliver predictable P&L performance for the assigned hotelMaintain strong guest ratings (4.9+ minimum benchmark)Protect margins without compromising service qualityBuild a disciplined, accountable property teamEnsure alignment with central sales, finance, and operationsThis is not a property management role.It is a business leadership role.About Zolo and Z HotelsFinding dependable accommodation has historically been fragmented and inconsistent.People settled for compromises because the system offered few trustworthy options.Zolo reimagined living and hospitality as a connected journey.Zolo Coliving simplifies urban living.Z Vacations enables meaningful travel experiences.Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.Today, over 100,000 people trust Zolo across different phases of life.Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.What you will be responsible forOwn P&L & Commercial PerformanceTrack daily revenue, occupancy, ARR, RevPAR, and cost structureDrive initiatives to improve revenue yieldControl expense leakage across payroll, utilities, and vendorsBalance occupancy and pricing strategicallyMake data-driven commercial decisionsEnsure predictable monthly financial performanceDrive Operational Excellence & Standards DisciplineConduct regular operational audits (rooms, lobby, service areas)Enforce SOP adherence across departmentsReduce repeat complaints structurallyMaintain safety and hygiene complianceEnsure smooth functioning during peak loadLead Guest Experience & ReputationReview guest feedback dailyIntervene personally in critical escalationsDesign recovery solutions where requiredAlign team behavior with brand standardsProtect and improve online ratingsDrive Sales & Market OrientationBuild local corporate relationshipsEngage actively with central salesIdentify demand pockets in local marketParticipate in pricing discussionsMonitor competitor positioningBuild People & Culture DisciplineConduct structured team reviewsCoach department headsAddress underperformance directlyBuild second-line leadersSet professional tone across propertyRecognise and reward strong performanceLead Crisis & Risk ManagementRespond decisively to escalations or incidentsCommunicate clearly with stakeholdersProtect brand during breakdownsConduct post-incident reviewsImplement systemic correctionsEnsure Cross-Functional Alignment & Reporting DisciplineMaintain clean MIS and financial reportingCommunicate proactively with HO teamsFlag risks earlyAlign inventory with sales commitmentsParticipate in structured performance reviewsWhat success looks like after 12 monthsRevenue and occupancy trends show stability and improvementMargins protected within defined thresholdsGuest ratings consistently above 4.9+Repeat complaints reduce structurallyTeam maturity improves across departmentsMinimal surprise escalations to Head OfficeHotel operates predictably even during peak periodsPerformance feels controlled — not volatile.Who this role is forYou will likely thrive here if:You think in numbers, not just serviceYou are comfortable owning outcomesYou stay calm under operational pressureYou believe standards must be enforced dailyYou can balance people empathy with accountabilityYou see a hotel as a business, not just a buildingExperience we value4–6 years in operations-facing rolesExperience owning team performance and executionExposure to revenue or cost accountability preferredStrong data orientationAbility to manage cross-functional stakeholdersHospitality background is welcome — but not mandatory.Business maturity matters more than industry label.The impact you will haveYou will directly influence revenue stability and brand credibility.You will shape the culture and discipline of the property.And you will determine whether scale translates into sustainable performance.Why join nowZ Hotels is in a scaling phase.Property-level leadership will define whether growth compounds or creates chaos.If you want to run a business, not just manage operations — this is the right moment.