Job Title: Patient Relationship Executive (PRE)Location: GurgaonExperience: 1–3 years (Healthcare preferred)About OncareOnCare is building a patient-first cancer care platform focused on affordable, accessible, and transparent treatment. In cancer care, growth is not just about leads - it is about trust, experience, and continuity of care. We believe that exceptional patient experience is the strongest growth lever.Role Overview1. Handling patient queries and basic grievances2. Coordinating follow-ups for diagnostics, pharmacy, and consultations3. Ensuring patients clearly understand their doctor’s prescription4. Supporting conversion of prescribed services into in-house revenue (ethically and transparently)5. This is a frontline patient-facing role requiring strong communication and follow-up discipline.Key Responsibilities1. Act as first contact point for patient concerns2. Log complaints in grievance tracker3. Coordinate with billing, nursing, pharmacy, or doctors for resolution4. Ensure closure within defined TAT5. Escalate serious issues6. Review doctor prescriptions daily7. Call patients to Schedule recommended lab tests, Book follow-up consultations, Confirm medicine, Clarify discharge advice8. Guide patients about In-house diagnostics, Pharmacy availability, Health packages9. Collect patient feedback post-visitRequired Qualifications1. Graduate (Healthcare background preferred but not mandatory)2. 1–3 years experience in hospital front desk / patient coordination3. Good communication skills (Hindi & English mandatory)Key Skills1. Polite and empathetic communication2. Strong follow-up orientation3. Basic understanding of hospital workflow4. Comfort working with doctors and operations team
Job Title
Patient Relationship Executive (PRE)