Job descriptionJob descriptionCustomer Chat & Call Support ExecutiveLocation: Bengaluru, Karnataka (Work from Office)Shift: Rotational Shifts with Rotational Week OffSalary: based on experienceKey Responsibilities:Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.Issue Resolution: Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.Team Collaboration: Work closely with team members and supervisors to meet performance targets and improve service quality.Eligibility Criteria:Education: Any Graduate or Undergraduate.Experience: Freshers and candidates with prior experience in customer support are welcome to apply.Communication Skills: Fluency in English. Proficiency in additional languages is a plus.Technical Skills: Basic knowledge of Microsoft Excel for data entry and reporting.Typing Speed: Minimum 30 words per minute with 90% accuracy.Availability: Willingness to work in rotational shifts, including weekends and holidaysNote: This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.If you're interested in applying or need further information, Send mail to
Job Title
Customer Chat & Call Support Executive