ABOUT THE ROLE:We are looking for a driven, people-first Student Success Executive who can do two things exceptionally well: deliver a smooth, positive experience for every student who reaches out to us — and proactively identify opportunities to help them get even more value from Biotecnika's offerings. This is a hybrid role — approximately 60% relationship management and support, 40% proactive sales including upsell, cross-sell, and re-activation of past students. You will be the voice of Biotecnika for hundreds of students and professionals every week. Your ability to build trust and convert conversations into enrolments will directly impact the company's growth.KEY RESPONSIBILITIES:Sales & Revenue Activities (40%)Identify upsell and cross-sell opportunities during every student interaction and convert them into enrolments.Proactively re-activate past students and lapsed leads through structured follow-up calls, WhatsApp, and email.Work with the sales team to close warm leads that come in through marketing campaigns.Meet and exceed monthly targets for upsell, cross-sell, and re-activation conversions.Share insights from customer conversations to support marketing and sales campaigns.Support & Relationship Management (60%)Handle student and customer inquiries via phone, email, and chat with prompt, accurate responses.Assist customers with product information, course details, and troubleshooting common issues.Address complaints professionally and ensure quick, effective resolution.Maintain detailed records of all interactions and feedback using CRM tools.Follow up with students post-purchase to ensure satisfaction and build long-term loyalty.Collaborate with internal Sales, Marketing, and Content teams to improve the overall customer experience.Stay updated on Biotecnika's latest programs, industry trends, and biotech career developments.Assist students with basic technical troubleshooting (Google Chrome, Windows PC) via remote sessions when needed.REQUIRED SKILLS & QUALIFICATIONS:Education: B.Sc. / M.Sc. in Science, BTech / MTech, B. Com / M. Com, MBA, or related fields. Candidates with a Science and IT background will have a strong advantage.Experience: Freshers with strong communication skills and a genuine interest in sales are encouraged to apply. Prior internship or part-time experience in sales, EdTech, or any customer facing role is a plus. 0–3 years of relevant experience accepted.You'll be a great fit if you:Communicate clearly and confidently in both Hindi and English (verbal and written).Are naturally persuasive and enjoy having conversations that help people make good decisions.Can multitask across calls, chats, and CRM updates without dropping the ball.Have a proactive, ownership-driven mindset — you don't wait to be told what to do.Are comfortable working toward monthly sales targets and being held accountable.Have prior experience handling B2B and B2C customer interactions (preferred).Are familiar with CRM software or are a fast learner with tech tools.WHY JOIN BIOTECNIKA?Performance-Based Incentives: Your effort directly reflects in your earnings — top performers earn significantly above fixed CTC.Exciting Industry: Work at the intersection of biotechnology, education, and AI — one of the fastest-growing sectors in India.Real Career Growth: Clear paths to senior roles in sales, account management, or customer success as we scale from 30 to 150+ employees.Continuous Learning: Regular training on biotech trends, sales techniques, and Biotecnika's expanding course portfolio.Supportive Culture: A fast-moving, collaborative team that values initiative and rewards results.
Job Title
Student Success Executive