Job Title

Technical Support & Sales Executive (Chat Process) Role Overview Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling. Key Responsibilities Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat. Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance. Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance. Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions. Job Requirements Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred). Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred. Joining: Immediate Joiners will be given priority. Technical Knowledge: Basic understanding of domains, servers, and internet protocols. Communication: Exceptional written English skills and the ability to multitask across multiple chat windows. Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs . Compensation & Benefits Salary: ₹27,000 to ₹33,000 CTC per month. Transport: Free CAB facilities available for female candidates for shifts between 9:00 PM and 6:00 AM . Work Location: Mohali. Contact Information Interested candidates can reach out to: Contact Person: Manik Vashist Contact Number: