Responsibilities and Duties : · The Associate Manager needs to enable operations team to execute client requirements · Develop Standard Operating Procedures (SOPs) specific to the project and train the project team on the SOPs for implementation. · The Associate Manager must follow the process with extreme attention to detail. · Monitor standard operations and resolve any deviations. · The Associate Manager must know how to work all of the equipment for waste processing. · The Associate Manager must coordinate and regularly communicate with their team through messages, calls, and meetings. · The Associate Manager should focus on developing the ecosystem · The Associate Manager should look into deep client engagement on a monthly basis through training, awareness sessions, collection drive etc a) Client Experience: · The Associate Manager should ensure that the clients interacting with them on the ground are satisfied with Company services. · The Associate Manager will understand the contract requirements and be responsible for accepting and handling all issue related calls by clients in coordination with client team · Meet clients regularly to ensure client satisfaction and adjust processes if required · Ensure client side trainings are completed. · As the face of the company to our clients, you will deeply engage with client to address gaps and schedule sensitization, awareness programs, and trainings for our clients on responsible waste management. · The Associate Manager will update clients on their waste managed by sending monthly qualitative and quantitative reports monthly reports to them b) Targets and Deliverables: · Regular weekly, monthly and quarterly meetings through a fixed calendar with Client Team · Raising Invoices for services offered by 10 th of every month · MoU/Agreement to be monitored and renewed upon expiry · Meeting clients regularly to ensure client satisfaction · Optimize operational requirements to maintain service delivery while reducing costs · Capture fleet details and expenses on monthly basis · Invoices to be uploaded in VMS on timely basis · Understand and adhere to contract requirements, handling all client issue-related calls. · Develop project-specific Standard Operating Procedures (SOPs) and train the project team on their implementation. · Serve as the primary point of contact for clients, engaging with them to address any gaps and organize sensitization, awareness programs, and trainings on responsible waste management. · Provide clients with regular updates on their waste management through monthly qualitative and quantitative reports. · Identify potential business expansion opportunities and manage contract statuses by monitoring expirations, negotiating renewals, and analyzing current Profit and Loss (P&L) statements, scrap revenue, infrastructure, and scope of work. · Collaborate closely with Operations, Business Development, and Accounts departments to ensure customer satisfaction, managing client-related activity data through our Management Information System (MIS) platform. · Participate in environmental club activities initiated by clients as part of client engagement efforts. · Gather monthly feedback from clients and share status reports with internal teams to enhance operational efficiency. · Develop customized proposals tailored to client requirements and collaborate with the team to create proposals aligned with market needs. · Evaluate various waste management technologies to provide suitable solutions to clients. · Utilize market knowledge and competitor analysis to identify and develop the company's unique selling propositions and differentiators. · Work with the leadership team to enhance the company's communications strategy. · Conduct market research, including competitor analysis, and maintain a marketing strategy while collecting and assessing customer feedback. · Generate reports and presentations detailing business development activities. You will perform other duties, both major and minor, which are not mentioned below, and the specific functions may change from time to time Requirements Bachelors/masters in environmental science/engineeringWork experience in the waste management sector
Job Title
Associate Manager - Chandigarh