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JOB DETAILS 1.Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction2.Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers 3.Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results 4.Creating the Audit plan and Quality strategy and ensure adherence by call centers 5.Monitoring feedback efficacy on weekly and monthly basis 6.Audit Reporting Preparing daily dashboards on WTD and MTD quality performance 7.Analyzing reason of errors and concentrations of errors for improvement 8.Conducting sessions, a calibrating business, training & QA teams 9.Conducting Weekly hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance 10.Recommending KPI changes as and when required to business to improve performance FUNCTIONAL AREA Jobs for Senior Manager Quality, Jobs for Senior Manager Quality in Dibrugarh, Jobs for Senior Manager Quality in Dibrugarh in BPO Industries, jobs for Senior Manager Quality, jobs for Senior Manager Quality in BPO industry, Jobs in Assam, BPO in Dibrugarh recruitment agency in Assam, BPO recruitment consultant in Dibrugarh, BPO recruitment agency in Assam, BPO recruitment consultant in Punjab, BPO recruitment agency in India, BPO recruitment consultant in India, hr consultancy in Dibrugarh, best hr consultancy in , top hr Dibrugarh consultancy in , hr consultancy in India, best hr consultancy in India, top hr consultancy in India, BPO recruitment agencies in Dibrugarh, BPO Placement Consultant in Dibrugarh, BPO recruitment agencies in Assam, BPO Placement Consultant in Assam, BPO recruitment agencies in India, BPO Placement Consultant in India, job consultancy in Dibrugarh, best job consultancy in Dibrugarh, top job consultancy in Dibrugarh, job consultancy in India, best job consultancy in India, top job consultancy in India. Apply Now