Job Title: Customer Support ExecutiveCompany: TeleperformanceLocation: Mohali, Punjab, IndiaJob Type: Full-timeAbout Us:Teleperformance is a global leader in customer experience management, and we're expanding our team in Mohali! We're looking for talented individuals to join us as Customer Support Executives and provide exceptional service to our international clients.Job Summary:We're seeking highly motivated and customer-centric professionals to handle customer queries, resolve issues, and provide timely solutions. As a Customer Support Executive, you'll be the voice of our company, ensuring customer satisfaction and building strong relationships.Responsibilities:Handle inbound customer calls and respond to queries via email/chatResolve customer complaints and provide effective solutionsMeet performance metrics, including response time, resolution time, and customer satisfactionCollaborate with team members to ensure seamless customer experienceContinuously learn and improve product knowledge and customer service skillsRequirements:Excellent English communication skills (written and verbal)10+2 or Graduate degree in any disciplineNot pursuing any full-time courseFreshers and experienced candidates welcomeStrong problem-solving and analytical skillsAbility to work in rotational shifts, including night shifts and weekendsPerks and Benefits:Competitive salary: ₹25,000 - ₹28,000 CTC per monthCab facility for females (9pm-6am)5.5 working days, with weekly offRotational shifts with allowancesOpportunities for growth and career advancementTraining and development programs to enhance skillsHow to Apply:- Contact: Manik Vashist | ).
Job Title
Customer Service Executive