Job Title

Hello,Greeting from /"Kotak Life Insurance/"Job Role - L3 Support leadLocation - Goregaon (Mumbai)Candidate preferred location -MumbaiContact Person - Sangita Mandal (8369252270)Interested person can share there resume at /"/"Responsibilities:Lead L3 Support Operations:o Oversee and manage the daily operations of the L3 microservices support team, including incident management, problem management, and root cause analysis (RCA).o Act as the primary point of escalation for critical and complex productionissues that cannot be resolved by L1 or L2 support.o Drive the resolution of high-severity incidents, ensuring timelycommunication to stakeholders and minimal impact on businessoperations.o Implement and enforce ITIL best practices for incident, problem, and changemanagement.o Develop and maintain comprehensive documentation, runbooks, andknowledge articles for microservices troubleshooting and resolution.Technical Expertise & Troubleshooting:o Possess deep technical expertise in microservices architecture, designpatterns, and common challenges (e.g., inter-service communication,distributed tracing, data consistency).o Perform in-depth analysis and debugging of complex issues across variousmicroservices, including code-level investigation.o Identify recurring problems and proactively implement permanent fixes andpreventive measures.o Utilize monitoring, logging, and tracing tools (e.g., Splunk, ELK Stack,Prometheus, Grafana, Jaeger) to diagnose and resolve issues.o Hands-on experience with containerization (Docker) and orchestration(Kubernetes) technologies for deploying and managing microservices.Required Skills and Qualifications:Bachelor's degree in Computer Science, Engineering, Information Technology, or arelated field.8+ years of experience in IT support, with at least 3-5 years in an L3 support rolefocusing on microservices architectures.Strong hands-on experience with at least one major programming language (e.g.,Java, Python, Node.js, Go) used in microservices development.In-depth understanding of microservices architecture principles, design patterns(e.g., API Gateway, Service Mesh, Event-Driven Architecture), and distributedsystems.Proficiency with containerization technologies (Docker) and orchestrationplatforms (Kubernetes).Experience with cloud platforms (AWS, Azure, GCP) and cloud-native services.Expertise in troubleshooting and debugging complex applications in a distributedenvironment.Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, ELKStack, Prometheus, Grafana, AppDynamics, Dynatrace).Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL,MongoDB, Cassandra)