Job Title

Company DescriptionKlouded is a dynamic organization offering Digital Marketing, Managed IT, and Managed Security Services. As part of BizGro Partners, Klouded is backed by a larger network of over 31 portfolio companies across the United States, spanning industries such as business services, wholesale distribution, and manufacturing. BizGro Partner has a workforce of over 5,000 through its holdings. With a commitment to innovation and excellence, Klouded delivers strategic solutions to support businesses in achieving their goals.Role DescriptionThis is a strong English speaking, full-time remote role for a Help Desk Lead. The Help Desk Lead will manage and oversee daily technical support operations, providing guidance to help desk staff. Responsibilities include troubleshooting technical issues, managing support for desktop computers, and delivering exceptional customer service. Collaboration with internal teams and ensuring timely resolution of support requests is a key part of the role. QualificationsProficiency in Technical Support, Help Desk Support, and issue resolutionStrong Troubleshooting skills and experience with desktop computersExcellent Customer Support abilities, including communication and problem-solvingLeadership capabilities to oversee and guide a support team remotelyFamiliarity with managed service and security service operations is a plusBachelor’s degree in Information Technology, Computer Science, or a related field preferredStrong understand of Quickbooks and other accounting softwareMicrosoft 365, Azure and EntraGoogle WorkspaceUnderstanding of security principles of identity and protect.Writing scripts to automate boring tasks awayMust work US EST time zoneThis is a one year contract.