Job Title

Core responsibilities Provide technical assistance Respond to user requests for help with hardware software and network issues via phone email or in person Install and configure systems Set up new hardware software and user accounts This includes workstations laptops printers and other peripherals Maintain and troubleshoot systems Monitor system performance diagnose and solve problems and perform repairs or replacements of faulty components Ensure security Help maintain data security and implement security measures Support upgrades and new applications Assist with the rollout of new software and system upgrades Document issues Track and manage support requests create tickets and document technical processes Essential skills and qualifications Technical skills Strong knowledge of computer hardware software and networking Experience with different operating systems like Windows and Mac is often required Problem-solving Ability to diagnose and resolve technical problems quickly and efficiently Communication Strong written and verbal communication skills are crucial for explaining technical solutions to non-technical users Customer service Ability to work with users in a helpful and patient manner Organizational skills Capacity to manage multiple tasks and prioritize issues effectively Education Certifications An associate s degree in a related field or certifications like A are often beneficial English Communication skills are Mandatory Job Types Full-time Permanent Pay - per month Benefits Health insurance Leave encashment Provident Fund Work Location In person