Job Title

OverviewEcorgy Solutions, a fast growing home healthcare operations company based in Trivandrum, is hiring experienced professionals for our US Voice Process team. This is a voice based International Customer Service role involving direct communication with patients, physicians, and vendors in the US healthcare sector. Professionals with experience in International Telecalling, Tele Sales, Tele Marketing, Customer Support, and Customer Experience, especially handling American clients, are encouraged to apply.Candidates with prior International healthcare/BPO exposure will be given preference.Key ResponsibilitiesHandle inbound and outbound calls in a US Voice Process environmentAssist patients with care coordination and service related queriesSchedule patient appointments using the practice management systemCommunicate clearly with physicians, patients, and family membersResolve inquiries efficiently while maintaining service excellenceEnsure accuracy, compliance, and timely completion of tasksDeliver a high quality customer experience in every interactionRequired Experience1 to 5 years of experience in International Telecalling, Customer Service, US Voice Process, or Global Client HandlingExperience handling American clients preferredPrior experience in US Healthcare, Patient Care Coordination, or Medical Process is an added advantageRequired SkillsStrong English communication skills with clarity and confidenceNeutral or American accent preferredExcellent multitasking and time management skillsProfessional and patient focused approachWork Schedule and LocationNight Shift 10:30 PM to 7:30 AMWork from Office at Elippode, TrivandrumImmediate joiners preferredLocal candidates from Trivandrum and nearby districts preferredCompensation and BenefitsEPFGroup Mediclaim policy after 6 monthsGratuityPerformance based rewards and recognitionStructured training, mentorship, and career growth opportunitiesHow to ApplySend your resume to Call or Whatsapp : 9061161927Explore more opportunities at/careers