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About Ecorgy SolutionsEcorgy Solutions is transforming patient care delivery in the US Healthcare industry. As part of our expanding US Healthcare Operations team in Trivandrum, we are hiring dynamic Client Service Managers with experience in International Sales, International Business, International Marketing, and US Process BPO environments. This is a high impact leadership role designed for professionals who thrive in International Voice Process operations and have the ability to manage clients, stakeholders, and service teams with confidence and accountability.If you are passionate about International Healthcare Operations and want to lead from the front, this opportunity is for you.Role OverviewAs a Client Service Manager, you will serve as the central point of coordination between clients, stakeholders, and an internal team of healthcare professionals.You will ensure seamless service delivery, maintain strong client relationships, drive operational excellence, and contribute to business growth within the US Healthcare BPO sector.This role combines Client Management, Operations Management, International Sales exposure, and Service Leadership within a US Process environment.Key ResponsibilitiesClient Centric Service ExcellenceCollaborate closely with professionals to assign patient care according to established protocols and ensure exceptional service delivery standardsStakeholder CommunicationManage and supervise stakeholders and clients, ensure service quality, achieve business volumes, and work toward predetermined performance targetsEmpathetic LeadershipCreate a supportive and accountable environment for professionals, ensuring patient services are delivered with empathy and complianceClient ManagementStrengthen client relationships to drive retention, handle escalations effectively, and provide timely issue resolutionService Level OwnershipLead a team of 50 professionals supporting approximately 250 active clients, maintain high quality patient care standards, and resolve complaints promptly24x7 Complaint ResolutionPrioritize and resolve concerns efficiently to maintain service quality and long term client satisfactionOperational EnhancementImplement strategies that improve client satisfaction, service delivery, and operational efficiencyQuality ImprovementDrive quality initiatives, process improvements, and ensure accountability across service operationsRequired ExperienceBachelor’s Degree in any discipline3 to 5 years of experience in International Voice Process, International Sales, Customer Service Management, Operations Management, or similar US Process BPO rolesExperience in US Healthcare, Hospital Administration, Education, International Marketing, or relevant service industries preferredExposure to US or International Healthcare Operations will be an added advantageRequired SkillsExcellent English communication and articulation skillsAmerican accent preferred but not mandatoryStrong analytical and estimation skills with the ability to understand clinical practices and compliance standardsProven leadership and stakeholder management capabilitiesAbility to multitask, meet targets, and manage service volumes effectivelyWork Schedule and LocationNight ShiftWork from Office at Elippode, TrivandrumCandidates willing to work in a US Process BPO environment preferredCompensation and BenefitsEPFGroup Mediclaim policy after 6 months of joiningGratuityPerformance based rewards and growth opportunitiesProfessional development programsStructured training and mentorshipExposure to US Healthcare BPO portfolio enhancementWhy Join Ecorgy SolutionsGain unparalleled exposure to US Healthcare OperationsEnhance your International Business and Client Management portfolioWork in a growth driven, performance oriented environmentBe part of a leadership team driving healthcare service excellenceHow to ApplySend your resume to Call or Whatsapp : 9061 161 927Explore more opportunities at/careers