Job Title

International voice- Sales & Renewals processClient- US non-tech client.Other details:Excellent communication skills requiredExperience International sales voice process – US Process is mandatoryCustomer handling experience neededMust be flexible to work US shifts and rotational offsJob location: Chennai (at TechM office)Work Mode- WFOExperience: 2+ yearsImmediate joining requiredSelection process: 1 – Technical screening, 2 – Client interview -virtualJob Description:Criteria: -Job Description:Key Responsibilities of the Renewals Representative Role:Manage end-to-end customer renewal processes for assigned pipelines.Engage proactively with customers to ensure timely contract/subscription renewals.Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.Work cross-functionally with internal teams (Account Executives, Customer Success, CX – BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.Identify potential churn risks and act swiftly to mitigate them.Maintain accurate renewal data in SFDC and track performance metrics.Identify and route upsell/cross-sell opportunities to the appropriate teams