Job Title

Job Description : -Role:• End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training• People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and traineesKey Accountability:• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.• Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance• Escalation Management: Should be able to manage all internal and external escalation.• Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately• Review: Should be able to create review decks, present them and maintain action registry for closure of open items• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly.• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders• Coordination: Coordination within and outside team to ensure activities and run smoothly• Audits: Should be able to manage all internal and external audits.Knowledge/ Qualification:• Under Graduate/ Graduate• IATA / UFTA certification preferredSpecial Role Requirement:• Should be willing to work in 24*7 environment• Should be willing to work in non-weekend offs• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.• LEAN/YB/ GB certification preferred• Team & multi location handling experience preferred• Excellent written and verbal communicationsWork Experience:• Travel Experience: +3 Years – Desirable• OTA Experience: + 1 Years – Desirable• Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate• Team Management: +3 YearsCertification/ Domain Certification (If Applicable): Travel & Tourism