Brief:As a startup in its expansion phase, UniHiv is seeking dynamic, motivated individuals. The CS position is a Full-Time/Permanent hire. Our brand UniHiv is growing at a phenomenal rate, opening an arena of opportunities for individuals who want to tap into this success bandwagon for both short-term gains (by way of extensive incentive earning potential) or long-term options (as organizational growth could fuel individual growth)Location – Kolkata (Rowden St. Office)Candidates currently available in Kolkata (or in radius of 20-30kms around the city) can applyCS – RoleFocus on driving sales through lead conversion. This position requires calling, system connect, and meeting enquiries/targets, with sales performance accounting for up to 75% of the key performance indicators.CS – Duties- Contact designated leads via calls. - Assess customer needs, present initial pitch, and schedule face-to-face or system meets. - Categorize leads in the system for future reference. - Conduct in-person scheduled meetings, delivering a precise presentation. - Address and resolve queries promptly. - Hand Holding, running Follow-ups where required. - Convert leads into customers, sync payments. - Coordinate with Operations/Admissions team for seamless customer transition. - Serve as a liaison between operations and customers throughout the process. - Conduct periodic customer check and relay feedback to operations. - Collect and update customer feedback in the system. - Generate and Record Customer References. Align with Management on such references. - Follow up on cold/future leads for conversion. - Ad hoc duties/alignments communicated time to time.CS – Responsibilities- To give correct, precise, and verified information to customers, never give out unsubstantiated information. - Understand this profile is the bridge between Company and Customer. Being available for customer queries would be your top priority. - Competition Information gathering, updating, and highlighting to management - Consult Management whenever in doubt. - Be Updated – on changes, new information, latest advancements, alignments, and the likes. - Always adhere to company policies, rules and updates communicated time to time - Meeting assigned targets, making sales pitch and conversion - Adhering to Customer Onboarding process - Nurturing & Handholding customers throughout Customer Life-cycle - Meet assigned targets - Communicate Process/Product/Customer Experience Enhancement & Improvement ideas - Additional & Addon responsibilities communicated from time to time.Basic Requirements:Education & Degree: Must be a GraduateCommunication:- Good to Excellent English Communication – Understand, Speak and Write. - Should be Multilingual with Decent to Good Hindi and Bengali. - Well dressed, pleasing personality capable of effective communication with diverse audiences.Presentation:- Capable of making PowerPoint presentations both - in-person or online - Effectively address customer queries - Pleasing Telephonic Tone.Experience:·A minimum of 6 months of Direct Sales experience is preferred.·Freshers with exceptional English Communication & zeal for sales can apply·Expertise in the sale of High-end consumer goods (like Time Share products or Luxury Vehicles or High-ticket courses) will add additional weightageCompensation Expectations:·Annual Salary Package of upto 4.5Lakhs (depending on experience & background)·With the potential to make up to 2 Lakhs further in Incentives Annually.Principal Attributes:Problem Solver, Out of Box Thinker, Willingness to assist students/applicants, At times profile needslots of Learning/unlearning within a short span of time, Pleasing Personality, Well DressedGroomed & Presentable.Additional Points to consider:- Job Profile mandates dealing with Students. Selected Candidate will need to eventually develop proficiency in evaluation, discussing available options and career prospects. - The role requires extensive travel within Kolkata and nearby locations and cities. Selected candidate may need to visit client’s residence. - Selected Candidate need to be open to necessary background and police verifications. He/she would need to sign a Non-Disclosure Agreement to safeguard Brand’s interests.Brand Details:
Job Title
Customer Acquisition Specialist