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Job Description : - Role: • End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees Key Accountability: • Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. • Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance • Escalation Management: Should be able to manage all internal and external escalation. • Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc. • Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately • Review: Should be able to create review decks, present them and maintain action registry for closure of open items • Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly. • Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. • Stakeholder Management: Should be able to manage internal communication with peers, stakeholders • Coordination: Coordination within and outside team to ensure activities and run smoothly • Audits: Should be able to manage all internal and external audits. Knowledge/ Qualification: • Under Graduate/ Graduate • IATA / UFTA certification preferred Special Role Requirement: • Should be willing to work in 24*7 environment • Should be willing to work in non-weekend offs • Excellent working knowledge of all MS Office tools like Excel, PPT, etc. • LEAN/YB/ GB certification preferred • Team & multi location handling experience preferred • Excellent written and verbal communications Work Experience: • Travel Experience: +3 Years – Desirable • OTA Experience: + 1 Years – Desirable • Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate • Team Management: +3 Years Certification/ Domain Certification (If Applicable): Travel & Tourism