Job Title

Job Description- A Voice Specialist is responsible for handling customer interactions and inquiries over the phone.- The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.- This position requires strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.- The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments.- They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system.- The job demands a high degree of patience, a calm and professional demeanor under pressure, and the ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution.