About Café Coffee Day Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bangalore in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of A lot can happen over coffee!". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India's largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name. Qualifications: Exposure: - BHM graduate / Any Graduate - 2 - 8 years of experience in handling multiple F&B units - Candidates from Retail (Food & Beverages / QSR ) are preferable Duties & Responsibilities: Financial: - Supervise an individual outlet. - Maximize Café sales performance and drive profits. - Sales forecasting and apportioning targets across teams. - Asset & Equipment maintenance. - Assuring the Timely & Accurate indent is placed for the café. - Wastage control measures. - Ensuring the compliance of the SOPs on cash & all the tenders. - Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: - Retention of manpower. - Motivating the team to ensure the sales target in met. - Briefing the team on a daily basis to ensure the team understands the importance SOPs - Ensure the team is groomed to move to the next level. - Grievance handling & solving issues. - Ensure the Training Certification of team members. Process Indicators: - Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers). - Ensuring the Quality Audits done on day to day basis. - Implementation of SOPs. - Efficient utilization of the manpower by means of effective charting out the duty rooster. - Integrity, cost controllable & Waste Management. - Ensuring 90% score in the Management Visit Report. Customer orientation: - Ensure all the Customer complaints are resolved. - Analysis of Customer database complaints & drive the footfall in the cafes. - Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus. - Ensuring the Training norms are met. - Ensuring 90% score in the Management Visit Report.
Job Title
Cafe Manager