Job Title

As a Growth/Customer Value Expert, you will act as a strategic partner to our customers owning value being delivered to the customer by aligning business objectives with product capabilities, and ensuring long-term engagement. You will collaborate closely with CXOs and senior client stakeholders and internally with pre-sales, product, engineering and support teams to drive seamless execution and measurable outcomes. Key Responsibilities Client Engagement & Relationship Building - Deliver Value- Understand client business objectives and align them with our TMS capabilities. - Relationship- Build and nurture strong relationships with CXOs/ key stakeholders. - Trusted Advisor- Act as a trusted advisor throughout the engagement lifecycle. Implementation Project Leadership - Manage end-to-end implementation projects. - Drive project governance, scope control, and milestone tracking. - Ensure delivery within agreed timelines and resources. - Champion project management best practices. Data-Driven Customer Success - Monitor adoption metrics, engagement levels, and KPIs. - Identify churn risks and proactively recommend improvements. - Deliver actionable insights that help customers maximize ROI. Customer Training & Enablement - Conduct/ drive training sessions and enablement workshops. - Develop customized onboarding plans and learning paths. - Accelerate time-to-value through structured adoption programs. Customer Feedback Loop - Act as the voice of the customer internally. - Collaborate with Product to drive enhancements and new feature development. Role Requirements - 2-5 years of relevant experience in handling Enterprise Customers - Strong first-principles thinker with structured problem-solving skills. - Deep understanding of supply chain principles and warehouse operations. - Experience in project management and cross-functional collaboration. - Bachelor's degree in Business, Marketing, Sales, or related field. - Ability to work independently while managing multiple stakeholders. - Strong communication and stakeholder management skills. About Shipsy: Founded in 2015, Shipsy is an AI-first global technology leader transforming the multi-trillion-dollar logistics industry through smart, efficient, and sustainable supply chain solutions. Our platform powers 275+ enterprises across sectors like logistics, retail, manufacturing, and automotive including Heineken, Aramex, Walmart, DHL, Qatar Post, Reliance, and more. We are proud to be: - Recognized in the Gartner Magic Quadrant and named "Customers' Choice" in 2024 for Transportation Management Systems - The highest-rated logistics platform in our category globally - Backed by Peak XV and A91 Partners, having raised $35M+ to date Our AI-powered logistics management platform helps enterprises gain real-time visibility, optimize decision-making, and automate logistics operations across first, middle, and last mile-driving end-to-end efficiency and unlocking new growth opportunities. With a footprint across India, the Middle East, Europe, Southeast Asia, and ANZ, we're at the forefront of AI-led disruption in logistics, enabling businesses to launch 10-minute deliveries, build in-house logistics arms, and reduce global last-mile costs at scale.