Requirement For Senior Customer Representative : Experience: 0-3 years Shift: UK Shift / US shifts Joining: Immediate or within 15 days Location: Sector 48 Gurugra, Salary: Up to 3.5 LPA Education: Graduation (must be passed) Schedule: 5 working days, 2 weekly offs Transport: one ways provided Process : Voice Process / Non voice Process Roles and Responsibilities: - Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records. - Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service. - Maintain detailed records of customer interactions in internal systems. - Escalate complex issues to relevant teams and follow up to ensure timely resolution. - Adhere to service metrics such as AHT, CSAT, and FCR. - Stay updated through regular training on process changes and client requirements. - Collaborate with team members to ensure seamless service delivery. - Work effectively in a UK shift environment, managing high call volumes and multitasking across systems.
Job Title
Customer Service Representative