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Ready to shape the future of work? At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at Genpact. com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager- Training Leader In this role, you will be accountable for all the strategic and execution activities related to Training planning in an F&A business. Responsibilities * Develop and implement a comprehensive training strategy and approach for F&A processes, ensuring alignment with business goals and objectives and employee needs. * Collaborate with Transitions, Operations, and Solutions teams during solution discussions and proposals * Implement KT frameworks and methodologies ensuring smooth transitions * Ensure all knowledge transfer materials (SOPs/process documents) are up-to-date and standardized * Proactive risk call outs and risk management * Timely report outs around performance of batches & KT progress * Establish and drive knowledge management practices for the new account *Design and implement ways of working, training plans, assessment frameworks, success criteria, SOP updates, cross-training, and process knowledge tests. * New Hire Training: Create, execute, and evaluate new hire training plans, ensuring effectiveness and governance of certifications *SOP Management: Ensure development and maintenance of high-quality Standard Operating Procedures (SOPs), ensuring they are up-to-date and accurate covering all areas of work & with L5 detailing * Training Timelines Optimization: Optimize training timelines where possible to enhance efficiency and effectiveness. * Audit Management: Manage any client and Genpact training audits, ensuring compliance and quality standards are met. * Continuously evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary improvements and adjustments as needed. * Stay up to date with industry trends and best practices in training and development, incorporating new methodologies and technologies into training programs. * Foster a culture of continuous learning by promoting knowledge sharing and providing resources for ongoing development. * Collaborate with cross-functional teams to identify opportunities for process improvement and enhance training effectiveness. * Monitor and analyze training data and metrics to measure the impact and ROI of training initiatives, providing regular reports to management. * Handle any training-related issues or escalations, effectively managing conflicts and resolving them in a timely and professional manner. * Maintain accurate documentation and records of training activities, materials, and participant feedback. * Conduct train-the-trainer sessions to build internal training capabilities and ensure consistency across trainers. Qualifications we seek in you! Minimum Qualifications / Skills * Relevant years of experience in front ending Training preferably in F&A businesses * Proficiency in leveraging tools and technologies to improve training effectiveness and knowledge management * Experience of leading Knowledge Transfers from solutioning to execution * Excellent presentation and communication skills * Excellent analytical, problem-solving, communication and interpersonal skills * Team leading and client management skills Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in