About the RoleBe a team player within both the Collections team and the broader Motor team, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.ResponsibilitiesProcessing non‑voice casework allocated via queues/work items.Following approved SOPs, checklists.Maintaining clear, factual, audit‑ready case notes.Escalating exceptions, breaches, or unclear cases to SMEs / UK onshore.Working flexibly across processes based on volume and SME guidance. QualificationsExperience in Motor/Asset Finance/Lending would be preferred.Loan Servicing experience is a must while Collections experience is good to have.Experience of working within a regulated, banking or financial services environment is desirable.UK experience is nice to have, within Motor/Asset Finance/Lending would be preferred. Required SkillsExcellent verbal and written communication.Resilience.Empathy.The ability to deliver an excellent customer service through different communication channels e.g. email, letters. Preferred SkillsExperience in Motor/Asset Finance/Lending.Collections experience.Experience of working within a regulated, banking or financial services environment.
Job Title
Mortgage Loan Processor