Education: Academic or Bachelor degree, Certification in ITIL v3 Expert or V4 MPExperience:Minimum of 6 years of experience in ITSM process maturity, project portfolio management, and advanced ITIL practices.Developing ITSM strategy, roadmaps, and stakeholder communications plansCSDM Expertise: Demonstrated experience with Common Service Data Model implementation, optimization, and business service mapping.SPM Knowledge: Strong background in Strategic Portfolio Management processes and portfolio governance methodologies.Project Management: Experience with advanced project portfolio management methodologies, including Agile, Waterfall, and Hybrid approaches.Technical Tools: Advanced experience with ITSM tools, particularly ServiceNow.Leadership Skills: Strong communication, leadership, and stakeholder management skills with ability to drive process maturity in complex environments.
Job Title
ITIL Strategy and CSI Manager