Job Title

Role OverviewWe are looking for a techno-strategic leader with strong expertise in Lithium-ion batteries, BMS, and IoT systems, who can drive service excellence and quality improvement across a large distributed fleet.This role will act as the central bridge between Operations, OEMs, and Product Development, with clear ownership of: ● Reduction in service tickets ● Improvement in battery SOH and lifecycle ● Strengthening BMS & IoT diagnostics ● Enhancing OEM service accountability ● Driving long-term battery reliability strategyKey Responsibilities 1. Lithium-ion Battery & BMS Expertise● Deep understanding of LFP/NMC battery chemistry and pack architecture.● Analyse SOH/SOC trends and degradation patterns.● Identify technical causes of SOH drop and premature failures.● Improve battery life through calibration, usage controls, and policy interventions.● Optimise BMS thresholds and protection logic in collaboration with OEMs.2. IoT & Diagnostics Excellence● Leverage IoT telemetry for predictive fault detection.● Improve accuracy of fault codes and remote diagnostics.● Reduce false alerts and improve real-time monitoring.● Work on firmware upgrades and validation with OEM partners.3. OEM Service & Quality Coordination● Act as primary interface with OEMs on service-related issues .Conduct structured RCAs jointly with OEM technical teams.● Drive corrective and preventive action (CAPA) plans.● Define SLA and performance benchmarks for OEM service support.● Review failure trends and push design or quality improvements.● Ensure accountability on recurring defects. 4. Product Development Collaboration● Work closely with Product & Engineering teams on:○ Design improvements○ Firmware changes○ Hardware validation○ Field performance feedback loops● Translate field failure insights into product enhancements.● Participate in validation of new battery or BMS variants before scale rollout.5. Service & Strategic Ownership● Drive reduction in battery-related service tickets.● Improve first-time fix rate and reduce repeat replacements.● Improve repair TAT and field resolution efficiency.● Develop strategy to increase average fleet SOH.● Define lifecycle management and refurbish strategy.● Improve asset utilisation and reduce lifecycle cost per battery.Key KPIs● % Reduction in battery-related tickets● Improvement in average fleet SOH● Reduction in repeat failure rate● Improvement in first-time fix rate● Reduction in deep discharge / misuse incidents● Improvement in repair TAT● OEM SLA adherence & quality score