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Job Title: Wellness Concierge ExecutiveDepartment: Front of House Location: Santacruz, Mumbai CTC: ₹6–8 LPA Experience: 2–6 Years Software Requirement: Mandatory hands-on experience with ZenotiApplication DetailsInterested candidates may apply by:WhatsApping their CV at +91 85860 15169Emailing their CV to Role OverviewThe Wellness Concierge Executive serves as the primary point of contact for guests and plays a critical role in delivering a refined, seamless, and high-quality wellness experience. The role requires a balance of warmth, discretion, and operational precision, ensuring smooth front desk operations and exceptional guest service in a luxury wellness environment.Key ResponsibilitiesWelcome and assist guests with a calm, polished, and professional demeanour.Manage appointments, scheduling, rescheduling, and guest profiles using Zenoti with complete accuracy.Coordinate with therapists and internal operations teams to ensure seamless session flow.Handle guest check-ins and check-outs, billing, invoicing, memberships, and retail transactions.Maintain high standards of front desk organisation, cleanliness, and readiness at all times.Provide accurate information regarding treatments, schedules, visiting practitioners, and wellness offerings.Address guest queries, feedback, or concerns with discretion, empathy, and timely resolution.Prepare and close daily operational reports including collections, cancellations, utilisation, and therapist allocation.Ensure adherence to service standards reflecting quiet efficiency, professionalism, and attention to detail.RequirementsMandatory: Prior hands-on experience using Zenoti for scheduling, billing, guest management, and reporting.2–6 years of experience in front desk, concierge, or guest services roles within wellness, hospitality, luxury retail, or premium healthcare settings.Strong communication skills with a calm, clear, and confident approach.High level of interpersonal maturity and guest-handling capability.Excellent organisational skills with strong attention to detail.Ability to multitask effectively while maintaining composure during peak hours.Well-groomed, presentable, and aligned with a luxury wellness environment.Preferred Personality TraitsWarm yet formal and professionalHighly organised and dependableService-oriented with a refined demeanourAccountable, proactive, and detail-focusedComfortable working in a quiet, high-touch, client-facing setting