Job Title: Tech Support & Integration Manager Location: Pune Department: Supply Chain & Technology Reports To: Head – Operations / Supply Chain About Frido Mobility :Frido Mobility is a fast-growing D2C and marketplace-driven brand focused on innovative mobility and ergonomic solutions. As we scale across marketplaces, quick commerce, and omnichannel distribution, we are strengthening our technology backbone to enable seamless order processing, fulfillment, and customer experience. Role Overview We are looking for a Tech Support & Integration Manager who will own and manage the entire technology ecosystem of Frido across D2C, marketplaces, WMS, CRM, shipping, and analytics platforms. This role requires someone who understands large-scale e-commerce operations, system integrations, automation, and product roadmap creation. The candidate will act as the bridge between operations, CX, finance, and tech vendors to ensure seamless business continuity and scalable infrastructure. Key Responsibilities 1. Platform & System Integrations • Manage and optimize Shopify checkout & storefront integrations • Oversee OMS integrations (EasyEcom / Unicommerce) • Manage WMS integrations and order sync accuracy • Integrate and maintain CRM systems with order lifecycle • Ensure seamless marketplace integrations (Amazon, Flipkart, etc.) • Manage quick commerce integrations (Blinkit, Zepto, Instamart, etc.) • Maintain API health and resolve sync failures proactively 2. Carrier & Logistics Tech Management • Manage ClickPost integration & carrier performance monitoring • Create and optimize courier allocation logic • Build shipping rules based on: o COD/Prepaid o Zone o Weight slabs o Serviceability o RTO risk • Improve NDR flow automation and tracking visibility • Monitor label generation, AWB allocation & tracking sync 3. Checkout & Payment Optimization • Optimize Shopify checkout flow for conversion • Manage payment gateway integrations • Implement fraud detection and COD verification tools • Improve cart-to-order conversion rates via tech enhancements 4. AI & Automation Implementation • Identify and implement AI-based automation in: o NDR management o Customer support o Inventory planning o Demand forecasting o Courier allocation • Work with tech vendors to implement automation tools • Drive dashboard-based decision making 5. Product & Tech Roadmap Creation • Create quarterly and annual product roadmap • Prioritize tech development based on business scale • Work closely with founders & operations team to identify gaps • Vendor evaluation and onboarding for new tech solutions • Lead UAT testing and implementation rollout 6. Business Continuity & Support • Provide technical troubleshooting support to Ops & CX teams • Manage system downtime escalations • Maintain SOPs for integrations and tech flows • Ensure data accuracy across platforms Required Skills & Expertise Platforms & Tools • Shopify (Advanced knowledge of checkout & app integrations) • EasyEcom • Unicommerce • ClickPost • CRM integrations (Zoho / Freshdesk / HubSpot preferred) • Marketplace integration systems • Quick commerce tech onboarding Technical Skills • Strong understanding of APIs & middleware • Courier allocation logic building • Shipping rule configuration • OMS-WMS sync architecture • Data analytics & reporting (Excel / Google Sheets / BI tools) • Basic understanding of SQL or API testing tools (preferred) Experience Required • 5–8 years in e-commerce tech operations • Experience managing multi-channel business operations • Experience handling 10,000+ monthly order volumes preferred • Prior experience in D2C brand or 3PL tech environment preferred Key Competencies • Strong analytical thinking • Problem-solving mindset • Cross-functional leadership • Vendor management • Process automation orientation • Scalability-focused thinking KPIs for the Role • Order sync accuracy rate • Checkout conversion rate improvement • Reduction in tech-related order failures • Courier performance optimization • RTO reduction via tech interventions • System uptime % • Automation implementation milestones Why Join Frido? • Opportunity to build scalable tech backbone for a fast-growing D2C brand • Direct exposure to founders & strategic decision-making • High ownership and impact-driven role • Fast-paced growth environment Kindly do apply on the job post or do share profiles at or `
Job Title
Tech Integration Manager