Job Title

About the RoleKey Stone Services is looking for a highly organized, proactive, and professional Customer Care Specialist / Virtual Assistant & Customer Liaison to support both customer experience and executive operations. This is a high-visibility role where you will serve as a key point of contact for customers while also assisting the CEO, CRO, and Chief of Staff with day-to-day coordination and administrative support.Key ResponsibilitiesServe as the primary point of contact for customers and ensure a smooth, personalized experienceHandle customer concerns with empathy, discretion, and sound judgmentManage calendars, meetings, and administrative coordination for leadershipCoordinate communication across customers, factory partners, and internal teamsDraft polished emails, reports, and other written communicationsMaintain accurate records, files, and customer feedback logsProactively resolve scheduling and workflow bottlenecksRequirementsStrong verbal and written English communication skillsExperience in customer service, executive assistance, client relations, or operationsExcellent organizational and multitasking abilitiesStrong judgment and ability to handle sensitive matters confidentiallyProficiency with tools such as Slack, Google Workspace, and CRM platformsIndependent, detail-oriented, and proactive work style