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Post / Job Title: Executive/Senior Executive - Student Lifecycle OperationsJob Type: Full-TimeReporting to: Manager - Admission & Registration No. of Positions: 1Department: Education OperationsLocation: Gurgaon (Sector 30)Role Overview: The incumbent will be responsible for managing the operational aspects of student admissions, registration, and on-boarding, ensuring a seamless and efficient process for all applicants. This role requires a detail-oriented and process-driven professional who can handle high-volume student data, coordinate with multiple stakeholders, and enhance the overall applicant experience. The ideal candidate should have 3-4 years of experience in admissions operations, student services, or educational administration, preferably in EdTech, higher education, or high-volume service industries. This role demands strong organizational skills, process optimization capabilities, and a high level of accuracy in managing student records and documentation.Principal Accountabilities & ResponsibilitiesAdmissions & Registration OperationsManage the end-to-end admissions and registration process, ensuring accuracy and compliance with university policies.Verify applicant eligibility, document submissions, and admission requirements before enrolment confirmation.Coordinate with the admissions and program counselling teams to ensure a smooth student transition from lead conversion to registration.Maintain accurate student records in the CRM and admissions management systems.Student Data Management & ComplianceEnsure timely and accurate entry of student information into ERP, CRM, and registration platforms.Conduct regular audits of student records to ensure compliance with university policies and regulatory requirements.Work closely with IT and data teams to maintain data integrity, reporting accuracy, and security protocols.Process Optimization & Efficiency ImprovementIdentify and implement process improvements to enhance the admissions and registration experience.Automate routine tasks using CRM, workflow management tools, and student lifecycle automation.Work closely with the admissions, finance, and academic teams to streamline registration timelines and reduce processing delays.Student Support & Query ResolutionServe as a point of contact for admissions and registration-related inquiries, ensuring timely and accurate resolution of student concerns.Assist students with registration processes, document submission, and fee payment-related queries.Coordinate with the student support and helpdesk teams to ensure a seamless onboarding experience.Reporting & AnalyticsTrack and report key performance indicators (KPIs) related to admissions, registration, and student on-boarding.Generate regular reports on applicant trends, registration status, and enrolment efficiency for leadership review.Utilize data-driven insights to recommend improvements in student lifecycle management and process efficiency.Skill and Ability RequirementsAdmissions & Registration Expertise: Knowledge of student enrolment processes, eligibility verification, and compliance.Data Management & Accuracy: Strong proficiency in student databases, CRM platforms, MS-Excel.Process-Driven & Detail-Oriented: Ability to handle high-volume data with precision and efficiency.Problem-Solving & Analytical Skills: Experience in data analysis, process optimization, and reporting.Collaboration & Cross-Functional Coordination: Ability to work closely with admissions, IT, finance, and academic teams.Good Communication & Customer Service Skills: Ability to interact with students, resolve inquiries, and ensure a smooth registration process.Qualification & ExperienceQualificationBachelor’s degree Experience3-5 years of experience in admissions operations, student services, or educational administration.Prior experience in EdTech, higher education, or process-driven customer service industries is preferred.