Job Title

Company DescriptionF5 Advertainment is an esteemed event management company specializing in events, catering to a diverse range of businesses and industries. Based in Mumbai, the company has over 16 years of experience delivering innovative and practical solutions that combine creativity with strategic planning to execute successful events. Its impressive portfolio includes collaborations with renowned brands such as Aditya Birla Group, GSK, SEBI, JnJ, Larsen & Toubro, State Bank of India, Dalmia Cement, among many more. From brand launches to incentive programs, award ceremonies, and retail promotions, F5 Advertainment has built a reputation for excellence and groundbreaking concepts in event execution.Role DescriptionWe are seeking an Assistant Vice President (AVP) of Customer Success to join our team in an on-site, full-time capacity at our Mumbai office. The AVP of Customer Success will lead initiatives to ensure customer satisfaction, strategize retention programs, oversee key account management, and build long-term client relationships. Additionally, the role entails advising clients on best practices for achieving their goals, collaborating with internal teams to align on client objectives, and continuously enhancing the overall customer experience.QualificationsProven expertise in Customer Satisfaction and Customer Experience to drive a client-first culture and deliver exceptional service.Strong background in Customer Retention and building loyalty strategies to ensure sustained client relationships.Experience in Account Management and developing strong partnerships with key clients to meet and exceed objectives.Effective Sales skills to identify growth opportunities and generate business leads aligned with customer success goals.Exceptional interpersonal, communication, and leadership skills to mentor teams and collaborate effectively across departments.Strategic thinking with a proven ability to improve processes and deploy innovative solutions.Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.Experience in event management, advertising, or a similar industry is an advantage.