Job Title

Job Description TheStudent Support & Admission Officer (SSAO)is a key customer-facing role responsible for counseling prospective students, facilitating enrollments, and ensuring a smooth and engaging onboarding experience. The SSAO plays a critical role in guiding students and parents through their journey at Aakash, ensuring exceptional support and satisfaction. Key Responsibilities - Achieve sales and admission targets through upselling, cross-selling, and effective counselingvia in-person meetings, phone calls, emails, and other communication channels. - Ensure timely fee collection by following up with parents. - Manage the complete student lifecycle, including enrollment, onboarding, and ongoing support. - Address student and parent queries or concerns with empathy, professionalism, and urgency. - Maintain compliance with internal processes and systems. Skills & Competencies - Excellent communication and interpersonal skills with the ability to handle concerns in a composed and persuasive manner. - Proficient in Microsoft Office and comfortable using CRM/sales software. - Fluency in English and the regional/local language is essential. - Strong customer orientation, accountability, and a collaborative mindset. Preferred Qualities - Customer-Centric Approach - Ownership & Accountability - Target-Driven and Result-Oriented - Emotional Intelligence & Team Spirit Educational Qualifications - Required:Bachelor's Degree in any discipline - Preferred:B.Tech, MBA, or Master's in Psychology, Education, or related fields Work Experience - Prior experience in educational or career counseling is highly preferred - Experience in B2C (Business-to-Customer) sales across any industry is a plus Key Stakeholders External: - Students, Parents, and School Representatives Internal: - Academic and Non-Academic Branch Teams - Regional Student Support Center - Regional Sales & Operations Teams