About Company,Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.Operations ManagerJob DutiesDevelop strategies in partnership with senior management and establish policies aligned with organizational goals.Implement effective operational processes, standards, and best practicesCollaborate with both senior leaders and team members, engaging in negotiations and influencing decisions on key matters.Oversee day‑to‑day team operations, drive new solutions, and refine existing methods and procedures as needed.Understand and execute the strategic direction set by senior management, clearly communicating team goals, deliverables, and updates on organizational changes.Provide guidance, mentorship, and development support to the in‑house Management Trainee.Lead the onboarding and induction of new team members, including Engineers and Team Leaders, on technical support processes.Manage critical and complex changes, ensuring smooth execution and minimal operational impact.Initiate and drive continuous service improvement initiatives across processes and workflows.Identify potential risks and dependencies early and communicate them proactively to stakeholders.Oversee performance management, career development, and retention strategies for team members.Demonstrate an innovative and transformational mindset to identify opportunities for process optimization and operational excellence.Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
Job Title
Operations Manager