Job Title

Customer Support Executive – Live Chat (Crypto Job) – Bangalore, IndiaAre you looking for live chat support jobs in Bangalore or BPO jobs in Bangalore within the fast-growing cryptocurrency industry? Fusion CX is hiring Customer Support Executives – Live Chat to support a global cryptocurrency exchange platform. This opportunity is ideal for candidates with experience in chat-based customer support, strong typing speed, and an interest in cryptocurrency, blockchain technology, and digital finance. If you thrive in fast-paced digital environments and enjoy resolving customer issues through chat channels, this role offers strong learning and career growth opportunities.Job Description:About the RoleAs a Customer Support Executive – Live Chat, you will provide real-time assistance to users of a leading cryptocurrency trading platform. You will handle customer inquiries about account access, transactions, security concerns, and platform navigation via live chat channels.This role requires strong written communication skills, quick problem-solving, and a customer-first mindset. You will support users across multiple geographies while ensuring professional and efficient interactions.Key ResponsibilitiesProvide customer support through live chat platforms, resolving queries related to account access, transactions, and platform usage.Deliver clear, accurate, and timely responses while maintaining a professional tone in written communication.Troubleshoot common platform issues and guide customers through solutions step-by-step.Assist customers with account verification, security checks, and general platform navigation.Escalate complex or technical issues to appropriate internal teams when required.Maintain accurate documentation of all customer interactions within CRM or support systems.Handle multiple chat conversations simultaneously while maintaining response quality and speed.Follow platform compliance, data security, and customer protection protocols.Meet performance metrics including response time, resolution rate, quality scores, and customer satisfaction.Stay updated on platform features, cryptocurrency trends, and internal knowledge base updates.Job Requirements:EducationBachelor’s Degree (4-year undergraduate program or equivalent)Language SkillsNative proficiency in Hindi, Urdu, or Bengali• English proficiency at CEFR C1–C2 level with excellent written communication skillsTyping SkillsMinimum 50+ words per minute (WPM) typing speed in English and Hindi/Urdu/BengaliExperienceMinimum 1 year of experience in Live Chat Customer SupportExperience in BPO, technical support, or digital platform customer servicePreferred SkillsKnowledge or experience in Cryptocurrency, Blockchain, or Crypto ExchangesStrong analytical and problem-solving abilitiesAbility to multitask and manage multiple chat conversations simultaneouslyFamiliarity with CRM tools, chat support platforms, and knowledge base systemsWork DetailsLocation: Bangalore, IndiaWork Mode: Work From OfficeSchedule: 6 Days Working | Rotational Week OffWhy Join Fusion CX?If you are looking for crypto jobs in Bangalore, live chat support jobs, or customer support jobs in the blockchain industry, Fusion CX offers:Opportunity to support a global cryptocurrency platformExposure to blockchain technology and digital finance operationsA dynamic and fast-growing work environmentContinuous learning and professional development opportunitiesA collaborative and innovative workplace cultureStart your career in the rapidly evolving cryptocurrency customer support industry with one of the most exciting live chat jobs in Bangalore.