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Location: India, RemoteSalary: $120,000 - $160,000 USD, depending on experienceTravel: Occasional travel to our Berlin, Germany office is expected every 4 monthsAbout the RoleWe are looking for a dedicated and proactive Customer Support Specialist to join our remote team in India. In this role, you will work across our two brands, Langship AI and AI Bootcamp, helping deliver an outstanding experience for our customers and participants.You will serve as a key point of contact for support inquiries, ensuring issues are resolved quickly, professionally, and with a high level of care. This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced, mission-driven environment.About the CompanyAI Bootcamp empowers professionals and business owners to gain practical AI skills in just one week through live, cohort-based programs. Participants learn how to use modern AI tools to automate workflows, improve productivity, and build real AI-driven solutions. The program is designed for people from all backgrounds and does not require prior technical experience. Through a supportive, hands-on learning environment, participants apply AI to marketing, operations, product development, and more.AI Bootcamp is a proud subsidiary of Langship.What You’ll DoProvide timely, professional, and empathetic support to customers and program participantsRespond to questions and resolve issues across email, chat, and other support channelsDeliver technical assistance for platform, onboarding, and program-related challengesEscalate more complex cases to the appropriate internal teams when neededTrack, document, and organize customer feedback and recurring issuesHelp improve support workflows, documentation, and internal toolsCollaborate across both Langship AI and AI Bootcamp to ensure a consistent customer experienceContribute to customer satisfaction and retention by delivering high-quality supportWhat We’re Looking ForStrong experience in customer support and customer satisfactionExcellent interpersonal and communication skills, with the ability to work effectively with diverse individualsAbility to provide technical support and troubleshoot issues clearly and efficientlyStrong analytical and problem-solving skillsAbility to work independently in a remote environment and stay highly organizedComfort managing multiple conversations and priorities at onceFamiliarity with AI tools or bootcamp-style training programs is a plusBachelor’s degree or equivalent practical experience preferredWhy Join UsWork at the intersection of AI education and customer experienceJoin a fully remote team with international collaborationSupport impactful programs that help people build practical AI skillsContribute across two growing brands: Langship AI and AI Bootcamp